Refund policy

Notice of Defects and Right of Return

The condition of the received goods must be checked immediately upon receipt; after 2 working days, the delivery is deemed accepted. No compensation will be provided for damages resulting from improper storage by the recipient.

The costs for the return of the goods shall be borne by the buyer. If the goods are damaged or lost during return shipping, the seller is entitled to demand compensation from the buyer for the loss of value. Ground coffee is excluded from the right of return.

Warranty / Guarantee

The buyer must report obvious defects to Coffee Architects AG via email (returns@coffee-architects.com) no later than 2 days after receipt of the delivery, including their name, a description of the damage, and photos. Otherwise, the goods are deemed accepted.

Damages that are exclusively the responsibility of the buyer – e.g., due to improper handling, natural wear and tear, or external influences not attributable to the seller – are excluded from the warranty.

The warranty period for coffee machines, coffee grinders, or accessories is 2 years from delivery (proof of purchase required). For household appliances used in gastronomy or office settings, a warranty period of 1 year applies.

The warranty covers material and labor costs at Coffee Architects AG (bring-in service). Claims by the buyer against the seller that are not directly related to the ordered goods are excluded, regardless of the legal grounds. This also applies to vicarious agents or representatives of the seller.

Excluded from the warranty and liability of Coffee Architects AG are damages caused by improper handling, faulty construction, defective execution, or other reasons for which Coffee Architects AG is not responsible. All cases of breach of contract and their legal consequences, as well as all claims of the purchaser, regardless of the legal grounds on which they are based, are exhaustively regulated in these terms and conditions. In particular, all claims for damages, price reduction, rescission, cancellation of the contract, or withdrawal from the contract not explicitly mentioned are excluded. Liability for consequential damages is excluded to the extent that mandatory product liability provisions or other applicable law do not provide otherwise.

Version from 03.08.2026